Terms of Service

# Terms and Conditions **Effective Date:** [Insert Date] **Last Updated:** [Insert Date] ## 1. Agreement to Terms Welcome to PVI Events (pvievents.com), operated by Perda Venture Incorporations Sdn Bhd ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website and venue booking services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services. ## 2. Description of Services PVI Events provides online venue booking services for halls, rooms, and event spaces throughout Malaysia. Our services include: - Online venue browsing and selection - Booking and reservation management - Payment processing - Customer support - Event coordination assistance ## 3. Eligibility and Account Registration ### 3.1 Eligibility - You must be at least 18 years old to use our services - You must have legal capacity to enter into binding contracts - You must provide accurate and complete information ### 3.2 Account Registration - You may need to create an account to access certain services - You are responsible for maintaining the confidentiality of your account credentials - You must notify us immediately of any unauthorized use of your account - You are responsible for all activities that occur under your account ## 4. Booking Terms and Conditions ### 4.1 Booking Process - All bookings are subject to venue availability - Booking confirmation will be sent via email - We reserve the right to accept or decline bookings at our discretion - Special requests are subject to venue capabilities and additional charges ### 4.2 Booking Confirmation - Bookings are confirmed only upon: - Receipt of required deposit or full payment - Written confirmation from PVI Events - Acceptance of these Terms and venue-specific conditions ### 4.3 Venue Information - We strive to provide accurate venue descriptions and amenities - Venue capacity, equipment, and facilities are subject to change - Site visits are recommended before finalizing bookings - Any discrepancies should be reported immediately ## 5. Payment Terms ### 5.1 Pricing and Fees - All prices are in Malaysian Ringgit (MYR) unless stated otherwise - Prices are subject to change without notice - Additional charges may apply for extra services, equipment, or overtime - All prices include applicable taxes unless stated otherwise ### 5.2 Payment Schedule - **Deposit:** 50% deposit required to confirm booking - **Balance:** Final payment due [X days] before event date - **Additional Services:** Payable as arranged or on completion ### 5.3 Payment Methods - We accept [list your accepted payment methods] - All payments are processed securely through trusted payment gateways - Currency conversion fees may apply for international payments ### 5.4 Late Payments - Late payment fees may apply for overdue balances - We reserve the right to cancel bookings for non-payment - Outstanding balances may be referred to collection agencies ## 6. Cancellation and Refund Policy ### 6.1 Customer Cancellations - **More than 30 days:** Full refund minus 10% administrative fee - **15-30 days:** 50% refund of total booking amount - **7-14 days:** 25% refund of total booking amount - **Less than 7 days:** No refund (deposit and payments forfeited) ### 6.2 Force Majeure Cancellations - Natural disasters, government restrictions, or other unforeseeable circumstances - Full credit or alternative date offered - Refunds considered on case-by-case basis ### 6.3 Company Cancellations - If we cancel your booking, full refund will be provided - We are not liable for additional costs or losses incurred ## 7. User Responsibilities and Conduct ### 7.1 Event Compliance - Events must comply with all applicable laws and regulations - Obtain necessary permits and licenses for your event - Respect venue rules and capacity limitations - Ensure appropriate insurance coverage for your event ### 7.2 Prohibited Activities - Illegal activities or violations of venue policies - Damage to venue property or equipment - Disturbing other venue users or neighbors - Exceeding agreed capacity or time limits ### 7.3 Liability for Damages - You are responsible for any damage caused during your event - Security deposits may be retained to cover damages - Additional charges apply for excessive cleaning or repairs ## 8. Intellectual Property Rights ### 8.1 Our Content - All website content, logos, and materials are owned by or licensed to us - You may not reproduce, distribute, or create derivative works without permission - Limited license granted for personal, non-commercial use of our services ### 8.2 User Content - You retain ownership of content you submit to our website - You grant us license to use your content for service provision and marketing - You represent that your content does not infringe third-party rights ## 9. Disclaimers and Limitations of Liability ### 9.1 Service Availability - Services provided "as is" without warranties of any kind - We do not guarantee uninterrupted or error-free service - Venue availability and descriptions are subject to change ### 9.2 Limitation of Liability - Our liability is limited to the amount paid for services - We are not liable for indirect, consequential, or special damages - You acknowledge that venue booking involves inherent risks ### 9.3 Third-Party Services - We are not responsible for third-party venue policies or services - Disputes with venues should be resolved directly with the venue - We provide venue information as a convenience service ## 10. Privacy and Data Protection Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as outlined in our Privacy Policy. ## 11. Modifications to Services and Terms ### 11.1 Service Changes - We may modify, suspend, or discontinue services at any time - We will provide reasonable notice of material changes - Continued use constitutes acceptance of changes ### 11.2 Terms Updates - These Terms may be updated periodically - Updates will be posted on our website with effective date - Material changes will be communicated via email ## 12. Indemnification You agree to indemnify and hold harmless PVI Events, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from: - Your use of our services - Your violation of these Terms - Your event activities - Any third-party claims related to your booking ## 13. Dispute Resolution ### 13.1 Governing Law These Terms are governed by the laws of Malaysia, without regard to conflict of law principles. ### 13.2 Jurisdiction Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of Malaysian courts. ### 13.3 Alternative Dispute Resolution We encourage resolution of disputes through good faith negotiation. If negotiation fails, disputes may be submitted to mediation before pursuing legal action. ## 14. Severability If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. ## 15. Entire Agreement These Terms, together with our Privacy Policy and any venue-specific terms, constitute the entire agreement between you and PVI Events regarding the use of our services. ## 16. Contact Information For questions about these Terms or our services, please contact us: **Perda Venture Incorporations Sdn Bhd** Email: [info@pvievents.com] Phone: [Your Phone Number] Address: [Your Business Address] Website: pvievents.com **Business Hours:** [Your Operating Hours] ## 17. Emergency Contact For urgent matters during events, please contact: Emergency Line: [Your Emergency Contact Number] --- **Acknowledgment:** By using PVI Events services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. *Last reviewed: [Insert Date]*